Return and Exchange Policy
At NicPouch.ae, we value your satisfaction and are committed to ensuring a smooth shopping experience. However, as stated in our Terms and Conditions, refunds and exchanges are subject to the following guidelines:
Eligibility for Refund and Exchange
- Refunds and exchanges are only possible within 7 days of purchase.
- The product must be:
- Sealed and unopened.
- In its original condition and packaging, free from any tampering or damage.
Processing Time
- Please allow up to 7 working days for your refund or exchange request to be processed after it has been submitted and approved.
How to Submit a Return or Exchange Request
To initiate a return or exchange, simply:
- Send us a message on WhatsApp at +971502781688.
- Provide your order number, details of the product, and the reason for your request.
- Our team will review your request and guide you through the next steps.
Important Notes
- Products that have been opened, used, or are not in their original packaging do not qualify for return or exchange.
- Shipping fees associated with returning the product may apply unless the return is due to an error on our part (e.g., wrong product delivered).
If you have any questions or need assistance, don’t hesitate to reach out to us. Thank you for choosing NicPouch.ae, and we appreciate your understanding of our return and exchange policies!
